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POSITION OVERVIEW:

The Donor Care Coordinator plays a critical role in providing timely, accurate, and personalized support to CURE donors. This full-time position ensures donations are processed and acknowledged with excellence while also contributing directly to donor retention and satisfaction through outreach and stewardship activities.

This role is relational and detail-oriented—responsible for executing the systems that support mass and monthly donor engagement while also connecting personally with donors through phone calls, handwritten notes, and other touch points. The Coordinator monitors donor behavior and ensures individuals are receiving the appropriate journey experience based on their segment (mass, monthly, mid-level).

KEY RESPONSIBILITIES:

1. Gift Processing & Acknowledgments

• Accurately enter and process donations in the CRM with timely and personalized acknowledgments
• Prepare thank-you letters, tax receipts, new donor packets, and milestone communications (anniversaries, first gift follow-ups, etc.)
• Ensure all gifts are properly coded, reconciled, and documented

2. Donor Outreach & Relationship Stewardship

• Conduct regular donor outreach via phone calls, handwritten notes, and (as appropriate) text or email
• Support personalized follow-up after campaigns, donor events, or significant gifts
• Monitor donor engagement and flag relationship-building opportunities to the Donor Care Manager, Champions team, Investor Relations team, or Grants team as appropriate. 

3. Donor Journey Oversight

• Ensure donors are on the appropriate stewardship track based on their giving segment (mass, monthly, mid-level)
• Coordinate with the Database Specialist to keep CRM flags, statuses, and preferences updated
• Track donor behavior to help trigger upgraded communication, retention tactics, or reactivation efforts

4. Campaign Execution & Fulfillment

• Support fulfillment for campaigns, including printing, packaging, and mailing donor-facing materials
• Track campaign responses and help prepare metrics for review
• Coordinate materials for storytelling, sponsorship updates, and digital communications

5. Donor Care Management

• Maintain clean and up-to-date donor records, including contact preferences and communication history
• Assist with list segmentation, deduplication, and special data projects
• Ensure data accuracy and timely processing
• Open mail and help with gift processing as needed
• Answer the phone and respond to donor questions 

6. Team Collaboration & Special Projects

• Participate in weekly team meetings and contribute to collective donor experience goals
• Help execute seasonal and year-end campaigns
• Jump in on high-touch moments as needed, such as first-time gifts, lapsed donor reactivation, or programmatic impact mailings

CURE International Children’s Hospitals is looking for the next Executive Director in Africa (French and English Speaking). This position will be based in Africa.

CURE is a faith-based non-profit organization operating a network of eight children’s hospitals throughout Africa and the Philippines. We provide world-class surgical care and intentional spiritual care to children living with treatable disabilities, all of which is free of charge to the patients and their families.

The Executive Director maintains overall accountability for the operational, financial, spiritual, and clinical health of the hospital, as well as any related programs within the country, and is the primary spokesperson and representative of CURE International, the hospital, and specialty programs in the local community and host nation. They serve as the primary liaison with CURE Corporate Headquarters (located in Grand Rapids, Michigan, USA), the host nation government in Africa, and non-government entities within Africa.  

Acting in a strategic and visionary capacity, the Executive Director seeks to equip, empower, and enforce the hospital management team to execute the functions assigned to their respective areas.  Additionally, they are responsible for creating and cultivating a culture where hospital team members thrive in fulfilling CURE’s mission, vision, and values.   

If you are a highly-effective leader with significant experience in healthcare who is looking to make a difference in the lives of children across the globe, apply today to learn more!

ESSENTIAL DUTIES:

1. Facilitate strategic planning for the hospital. Lead the hospital team in the execution of the objectives and initiatives coming out of the strategic planning process.   
2. Provide oversight to and directly support and uphold the Spiritual Director in the execution of the spiritual ministry program in accordance with the CURE Essential Standards for Spiritual Ministry. 
3. Provide spiritual leadership to the hospital team to influence team members to accomplish God’s purposes through their work.   
4. Support both nationals and expatriates in the following ways:
   1. In conjunction with the Human Resources Manager/Director, facilitate the hiring of all staff necessary to operate the hospital and ensure adequate orientation and training of all new co-workers.  Empower the hospital HR Manager to work closely with the Corporate Office Human Resources Department to establish fair hiring, performance review, and compensation policies and procedures.  
   2. In conjunction with the Corporate Human Resources Department and Global Outreach teams, maintain overall responsibility for the logistics and needs of both short-term and long-term expatriates and visitors to the hospital in an effort to ensure their personal success and value-add contributions to the hospital.  Empower local team members to execute the logistical details in this regard.   
   3. Empower the Human Resources Manager/Director to ensure that all expatriate and local staff have the necessary paperwork (work permit, residence permit, medical license etc.) prior to starting work in accordance to the country's law.
5. Collaborate with the Chief Program Officer and the Corporate Finance team, as well as the Finance Manager, on:
   1. Development of the annual consolidated budget for the hospital and its programs. 
   2. Overall financial management issues. Overall accountability for all financial transactions and reporting at the hospital.  
   3. Preparation and provision of materials for the hospital’s independent audit.  
   4. Overall responsibility for coordinating and managing an effective inventory management system to ensure responsible utilization of resources and monies.
6. Work closely with the Corporate Advancement team on support-raising activities related to opportunities for in-country financial and gift-in-kind (GIK) revenue from individuals, businesses, other NGOs, and government entities.
7. Maintain overall accountability for the management and maintenance and ongoing functionality and dependability of hospital facilities and equipment.  
8. Maintain overall responsibility for the safety and security of patients, families, staff, and visitors by developing and implementing safety and security protocols and procedures.  
9. Establish standards for practice management and patient ratification/experience and maintain the hospital’s policies and procedures consistent with SAFECARE standards and other relevant Ministry of Health/Medical Council’s guidelines.
10. Ensure compliance with all local laws. Monitor changes in the local legal landscape and ensure that the hospital is prepared for compliance with new laws.    
11. In coordination with the Medical Director, ensure that the hospital maintains compliance with all country medical laws and statutes and CURE quality and patient care standards. 
12. Develop and maintain relationships with governmental and non-governmental agencies and the larger local community. Develop and maintain memorandums of understanding (MOUs) that define and govern these relationships.  
13. Submit written reports of all significant data/activities to the Corporate Office, in accordance with the timelines established. 
14. Perform annual evaluations of the assigned team members, and set annual goals for these team members.     
15. Ensure that no practice, activity, decision, or organizational circumstance that is unbiblical, unlawful, imprudent, or in violation of commonly accepted business practices or professional ethics, or in violation of the Statement of Faith of CURE is caused or allowed.  
16. Ensure that financial planning for any fiscal year does not deviate materially from CURE’s priorities, risk fiscal jeopardy, or fail to be derived from a multi-year plan.  
17. Ensure that all CURE assets are appropriately insured and that the hospital is adequately insured for any malpractice lawsuits.  
18. Facilitate connections between hospital senior management team members and related Corporate functional areas to foster collaboration on various efforts and initiatives.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Bachelor’s degree in Business Administration, Management or related field.
2. Minimum of five (5) years of experience managing a multi-disciplinary, medium to large sized team of professionals and non-professionals.
3. Previous experience working in the healthcare industry for a minimum of 5 years is required.
4. Previous experience as an administrator in a hospital setting is strongly preferred.
5. Fluency in English required.
6. Fluency in French required.
7. Knowledge of developing country settings and/or previous cross-cultural experience is strongly preferred. 
8. Knowledge of The Joint Commission or SafeCare accreditation process is preferred.
9. Fundraising experience and knowledge is a plus.
10. Demonstration of a mature Christian faith with a close personal relationship with the Lord as evidenced by a strong prayer life, a commitment to and love for the Word of God, and a call to evangelism.  

POSITION OVERVIEW:

CURE International is seeking a mission-driven leader to serve as the Network Ministry

Programs Coordinator. This role will strengthen trauma-informed, Christ-centered care by

equipping and mentoring hospital-based teams, standardizing children’s ministry activities, and

ensuring the effective rollout of Hope Houses and counseling programs across the network.

Working closely with the Chief Ministry Officer and hospital Spiritual Ministry Directors, the

Coordinator will align practices, build capacity, and create sustainable models of ministry that

transform the patient and family experience.

Focus areas include:

• Children’s Ministry Activities – playrooms, joyful spaces, and discipleship programming (Jesus and Me, OneHope)
• Counseling Programs – biblical counseling, trauma-informed care, and psychosocial support
• Hope House Program – long-stay family discipleship, life skills, and restorative care
• Administration & Coordination – reporting, standardization, and strategic support

KEY RESPONSIBILITIES

1. Children’s Ministry Activities

• Strengthen and standardize playroom ministries across hospitals, ensuring they are consistently used as part of the patient and family experience.
• Support development of joyful, child-friendly spaces (playrooms, playgrounds, gardens) that promote healing and inclusion of children with disabilities.
• Ensure consistent use of children’s ministry discipleship materials, including Jesus and Me and OneHope, across all hospitals — whether in playrooms, wards, or other settings.
• Mentor and equip Children’s Mentors to deliver structured, Christ-centered discipleship and activity programming.
• Collaborate with hospital teams to integrate children’s ministry activities with broader patient and family care goals.

2. Counseling Programs

• Lead the development and rollout of biblical counseling services across the network.
• Develop and implement standardized patient counseling assessment tools to strengthen psychosocial ministry initiatives.
• Train and mentor hospital counseling teams in trauma-informed care, psychosocial support, and art therapy.
• Facilitate monthly network-wide calls with counseling staff to review practices, share learnings, and strengthen delivery.
• Provide strategic guidance to Spiritual Ministry Directors on counseling, psychosocial, and art therapy programs.
• Ensure counseling is integrated into both the clinical journey (e.g., pre- and post-surgery) and the spiritual journey of patients and families.

3. Hope House Program

• Oversee design and implementation of Hope Houses as restorative environments for families of children receiving long-term care.
• Ensure Hope Houses provide holistic programming that includes:
  • Discipleship – Bible studies, prayer, and fellowship
  • Counseling – individual and family support
  • Education – literacy, tutoring, school readiness
  • Life Skills Training – practical skills to strengthen families after discharge
  • Recreation – family-centered play and community activities
• Equip and mentor Hope House staff to deliver consistent, high-quality programming.
• Monitor program effectiveness, gather family feedback, and recommend improvements.
• Provide the Chief Ministry Officer with regular updates on progress and needs.

4. Administration & Coordination

• Compile and synthesize monthly, quarterly, and annual reports from hospital ministry teams.
• Develop and maintain a standardized library of ministry resources (curricula, tools, policies, and guides).
• Support a network-wide resource inventory and distribution system for children’s ministry and counseling.
• Provide the Chief Ministry Officer with strategic insights on strengthening psychosocial and counseling ministries.
• Participate in Spiritual Ministry Director meetings and network-wide forums for planning, evaluation, and training.
• Track network meeting minutes, action points, and follow up with participants to ensure their completion.
• Carry out additional responsibilities as assigned by the Chief Ministry Officer.

KEY PERFORMANCE INDICATORS (KPIs)

• ≥85% of hospitals implementing standardized counseling assessment tools by FY26.
• ≥85% of hospitals consistently running structured playroom ministry activities.
• ≥85% of hospitals consistently using Jesus and Me and OneHope materials with children in playrooms and wards.
• ≥75% of long-stay families engaged in Hope House programming where facilities exist.
• ≥85% of surveyed families report increased emotional, spiritual, and social support during long-term stays.
• Monthly mentoring and review calls with hospital counseling teams consistently conducted and documented.
• ≥85% of monthly and quarterly ministry reports from hospitals are submitted on time.
• ≥85% of action points identified in Spiritual Ministry Director and network-wide meetings are completed by the agreed-upon deadlines.

OTHER DUTIES
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker for this position. Duties, responsibilities and activities may change at any time with or without notice. Co-worker must perform other tasks, duties, and projects as assigned.

QUALIFICATIONS:

Education & Experience

• Bachelor’s degree in Christian Counseling, Psychology, or related field (required).
• Theological or Christian ministry training (preferred).
• Minimum 3 years experience leading children’s ministry programs, ideally with therapeutic/social skills activities (experience with children with disabilities preferred).
• Experience training, coaching, and supervising staff in international Christian organizations (desired).
• Prior experience in patient counseling or psychosocial support (preferred).

Skills & Abilities

• Fluency in English (required); bilingualism preferred.
• Strong understanding of trauma-informed care and culturally appropriate counseling practices.
• Excellent communication, organization, and facilitation skills.
• Proficiency with Google Suite and Microsoft Office applications.
• Ability to design psychosocial curriculum, train others, and manage group dynamics.
• Highly organized with strong time management and multitasking skills.
• Capacity to maintain confidentiality and safeguard patient information.
• Demonstrated leadership and ability to inspire, guide, and motivate others.

CURE International is seeking an experienced pediatric orthopedic spine surgeon who is interested in playing a critical role in the development of a first-of-its-kind operative spinal program at its hospital in Addis Ababa, Ethiopia. We are committed to finding the right person for this role; therefore, we will consider qualified candidates interested in either a full-time or part-time, flexible schedule. 

CURE is a faith-based non-profit organization operating a network of eight children’s hospitals throughout Africa and the Philippines. We provide world-class surgical care and intentional spiritual care to children living with treatable disabilities, all of which is free of charge to the patients and their families. 

The pediatric orthopedic spine surgeon will contribute to the important work of transforming the lives of many children who would otherwise face a lifetime of disability, pain and discrimination. We are seeking a missionally-aligned spine specialist who will embrace this unique opportunity and who possesses a desire to train the next generation of spine specialists in Ethiopia. 

RESPONSIBILITIES:

1. Assess patients with musculoskeletal disability, taking and recording a salient history, examination and formulating an appropriate management plan including relevant investigations and surgical or non-operative management.
2. Diagnose and treat spinal disorders, identifying ways to preserve pain-free function through treatment and surgical intervention.
3. Participate in traveling to mobile clinics in different parts of the country as organized by the hospital and assigned to by the head of orthopedics.
4. Treat patients and families with care and respect, adhering to the highest standards of medical ethics.
5. When surgical management is appropriate, undertaking careful consent, clarifying to the patient (where appropriate) and family member the nature of the condition and procedure that is advised, the risks, possible alternatives and nature of anesthesia required.
6. Create pre-operative plans for each surgery, and where necessary, discuss with colleagues the surgical plans.
7. Provide a high standard of surgical care, adhering to the highest standards of sterile operative technique while creating a cohesive team environment centered on safety and quality care.
8. Record each step of patient care in the Electronic Medical Record and/or inpatient paper charts.
9. Recognize complications that arise and respond appropriately, including discussing the event with the Medical Director and reporting it in the quarterly Morbidity and Mortality meetings.
10. Ensure a high level of patient and staff safety is upheld at all times.
11. Participate actively in the training activities of the hospital and willingly engage in quality improvement projects, audit and research.
12. Be instrumental in developing the spine service at CURE Ethiopia that is safe and sustainable with training an integral part of the practice.
13. Actively participate in the development of a Spine training program to include teaching and mentoring of students, residents, and fellows.
14. Collaborate with international institutions to further support the development of a spine program.

REQUIRED SKILLS, EDUCATION, AND EXPERIENCE:

1. Medical degree from a qualified, recognized medical institution.
2. Completed an accredited residency in orthopedic surgery.
3. Completed a pediatric orthopedic fellowship with training in spinal surgery.
4. Current and unrestricted medical license.
5. At least 3 years experience in a private or hospital practice.
6. Moderate ability with the English language required, fluency preferred.
7. Ability to communicate effectively and professionally across cultures and language barriers.
8. Strong interest in teaching and training.

CURE International Children’s Hospital of Malawi has an exciting opportunity for a Pediatric Orthopedic Surgeon. CURE is a faith-based non-profit organization operating a network of eight children’s hospitals throughout Africa and the Philippines. We provide world-class surgical care and intentional spiritual care to children living with treatable disabilities, all of which is free of charge to the patients and their families. 

The pediatric orthopedic surgeon is a specialist in pediatric orthopedic surgery and continues to further develop their expertise in this subspecialty. This individual is confident in the assessment and management of children with a range of musculoskeletal pathology. Operating under the guidance of fellowship-trained faculty, the pediatric orthopedic surgeon provides excellent surgical care to patients and ensures a high-level of safety for both patients and staff, adhering to all the quality standards of CURE.
 

ESSENTIAL DUTIES:

1. Assess patients with musculoskeletal disability, taking and recording a salient history, examination and formulating an appropriate management plan including relevant investigations and surgical or non-operative management.
2. Participate in traveling to mobile clinics in different parts of the country as organized by the hospital and assigned to by the head of orthopedics.
3. Treat patients and families with care and respect, adhering to the highest standards of medical ethics.
4. When surgical management is appropriate, undertaking careful consent, clarifying to the patient (where appropriate) and family member the nature of the procedure that is advised, the risks, possible alternatives and nature of anesthesia required.
5. Create pre-operative plans for each surgery, discussing with fellow faculty members the surgical plans.
6. Provide a high standard of surgical care, adhering to the highest standards of sterile operative technique while creating a cohesive team environment centered on safety and quality care.
7. Record each step of patient care in the Electronic Medical Record and inpatient paper charts.
8. Recognize complications that arise and respond appropriately, including discussing the event with the Medical Director and reporting it in the quarterly Morbidity and Mortality meetings.
9. Ensure a high level of patient and staff safety is upheld at all times.
10. Participate actively in the training activities of the hospital and willingly engage in quality improvement projects, audit and research.
11. Update surgical techniques, instrumentation and implants dedicated to pediatric orthopedic surgery.

SECONDARY DUTIES:

1. In conjunction with the Medical Director and other surgical colleagues, assist in the development of a private practice.
2. Participate in continuing professional development through lectures, educational meetings and hands-on training. 

OTHER DUTIES
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker for this position. Duties, responsibilities and activities may change at any time with or without notice. Co-worker must perform other tasks, duties, and projects as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Medical degree from a qualified, recognized medical institution.
2. Completed an accredited residency in orthopedic surgery.
3. Current and unrestricted medical license.
4. At least 1 year experience in a private or hospital practice.
5. Keen interest in pediatric orthopedic surgery (pediatric orthopedic residency required for expat hires).