Frequently Asked Questions

General

Q: Does CURE offer treatment in the US, Canada, or the UK?

A: In countries like the US, Canada, and the UK, care for the conditions we treat is widely available to all. CURE’s founders had a heart to bring specialized medical treatment for children to areas of the world where it was unavailable or where availability was very limited. Today, CURE continues to follow this guiding principle, bringing specialized care to underserved countries around the world. To see a list of places where CURE is presently at work, visit cure.org/map.


Q: How do I create an account on cure.org?

A: User accounts on cure.org allow you to see a list of the CUREkids you are following, manage your personal information, and access your donation history. An account is automatically created for you the first time you follow a CUREkid, send a get-well message, or make a donation online. The account will be created using your email address as your username. If you have not logged in before, click on any “Login” link on cure.org, then click on “Lost your password?” to setup your first password.

If you need help accessing your account, send an email to donor.support@cure.org.


CUREkids

Q: On average, how much does CURE need to raise for each surgery?

A: The cost of providing care varies widely between countries, conditions, and even specific cases—as is the case with any healthcare provider.

The amount we publish online equals what we need to raise in the US to help support each procedure. Based on the average need across our network, that amount is $1,000 for each orthopedic surgery, reconstructive surgery, and neurosurgery. There is an average need of an additional $600 per case that must be raised in the countries in which we serve, through a series of channels including local fundraising, patient contributions, and private-pay care.


Q: Can I send a get well message to my CUREkid?

A: Yes, you can! You can send a get-well message through this website that will be delivered to your CUREkid, usually in a matter of hours. To get started, visit your CUREkid’s profile, then scroll down the page to the “Send a Message” section.


Q: Can I mail a letter to my CUREkid?

A: No, it is not possible to send mail to your CUREkid. Our average hospital stay is just 4 days, but it can take mail up to a month to travel from the US to one of our hospitals. Because of this, sending mail to your CUREkid is not practical. This is why we’ve created our online get well message system; it allows you to send a message to your CUREkid through this website and have it delivered in a matter of hours!


Q: Can I send a physical get well card? 

A: Because of the time involved in transit, it is not practical to send a physical get well card to a specific CUREkid—in all likelihood, the child will have been discharged before the card arrives. However, we can accept get well cards addressed generically that can be given to any child in a CURE hospital.
Please follow these guidelines:

  • Get well cards may be of any shape or size
  • Cards may be store-bought or handmade
  • Messages should be generically addressed
  • Messages may be signed or may be anonymous

Please send get well cards to:
CURE International
17011 Hickory St.
Spring Lake, MI 49456

If you have a specific hospital in mind, please include a note indicating that. We will distribute the cards to a hospital at the next available opportunity.


Q: Can I make a donation to provide other needs for a CUREkid, like transportation or education?

A: We are not able to collect donations to be passed directly to patients or to pay for expenses beyond their hospital needs, and for privacy reasons we cannot reveal our patients’ last names or contact info to allow donors to reach them directly. Our hospital social work and spiritual ministry teams work very closely with our patients, and if they become aware of a critical need, especially one that will prohibit the patient from completing their care, they work with the family, the hospital, and other local organizations and churches to help meet that need.


Giving

Q: Can I access a statement of my giving for tax purposes?

A: If you made your donation through the cure.org website, then yes! The My Account page provides access to your giving history, including the ability to download a PDF of your annual giving statement. If you made your donation by phone or mail, or are unable to access the My Account page, please contact our Donor Support team for assistance: donor.support@cure.org.


Q: When will my monthly credit/debit gift process?

A: If you have joined us as a monthly donor (thank you!), your gift will process on the same date you started, each month. So if you began your monthly donations on the 24th, then the gift will process on the 24th each month thereafter. If your date is the 31st, it will process on the 30th on months that have only 30 days. If it is the 29th, 30th, or 31st, in February it will process on the last day of the month.


Q: Can I change the date my monthly gift will process?

A: We would be happy to help you change the process date for your monthly gift! Simply contact us with your request at donor.support@cure.org, or call (616) 512-3104 and ask for Donor Support.


Q: Can I make a monthly gift via electronic check (EFT)?

A: Yes, we can setup automatic withdrawals from your bank account. Contact our Donor Support team at donor.support@cure.org or (616) 512-3104 to get started.


Q: Can I change or update the credit card used for my monthly gift?

A: Yes! You can give us a call at (616) 512-3104, and we can help you update your info over the phone. Or, if you prefer, you can update your payment information yourself at cure.org/myaccount. It will ask you to login. Your username is your email address. Once you are logged in, you can follow the steps below.

  1. From the list of options on the left, select Payment Information.
  2. Click the “Add Card” button to add your new card information.
  3. To set the new card as the one we will use for your recurring donations, check the “Make this the default card for my gifts” box, and click “Save Changes”.
  4. If you want to remove the old card, click the “Edit” link next to it, then scroll down and click the “Remove card” button.
  5. If there are no other changes, you can scroll down to the lower right corner of the website and click the “Log off” link.

If you need any further assistance, let us know!


Q: Can my donation be refunded?

A: Donations via electronic means (credit card, debit card, or EFT) may be refunded via the same means if a request is made by the donor within 24 hours of the donation processing. Requests should be sent via email to donor.support@cure.org. Donations by any other means (cash, check, gift-in-kind, etc.) are final and not subject to refund.


Global Outreach

Mission and Values

Q: What is CURE’s mission statement?

A: CURE International’s mission is simple: healing the sick and proclaiming the kingdom of God.


Q: What are the values of CURE’s short term missions?

A: In addition to CURE’s Core Values, our short-term missions program holds the following values:

  • Excellence in Action: CURE delivers first-world quality patient care and program administration in underserved countries, while training national professionals to continue this level of service into the future.
  • Intentional Spiritual Ministry: CURE seamlessly integrates proclamation of the kingdom of God into the delivery of medical care and training in a culturally sensitive fashion, taking into account varying levels of corporate (group) and individual receptiveness to the gospel.
  • Operational & Financial Sustainability: In order to sustain our impact for generations to come, CURE employs entrepreneurial methods to generate revenue both globally and in the countries we serve, while continuing to nurture the personal and professional lives of those who care for our children and families, maintaining the highest possible quality of facilities and equipment, and developing intentional relationships with local partners to further medical, spiritual, and training activities.
  • StratOp: CURE is developing a culture of proactively planning for future activities (maximization/expansion/contraction) while managing for today by holding all of our hospitals and programs, along with headquarters, accountable to stated outcomes through a system called StratOp.
  • Ongoing Monitoring & Evaluation: CURE regularly measures and analyzes the effectiveness of its facilities and programs utilizing standardized metrics and network-wide IT infrastructure, adjusting our practices as needed to conform with our Core Values, Essential Standards, and other StratOp goals.

General Questions

Q: What mistakes do short-term volunteers typically make?

A: Review this document for more information: Top Ten Mistakes


Q: Can anyone participate on a short-term trip?

A: CURE International welcomes people of all skill sets, backgrounds, and nationalities to serve alongside us as we heal the sick and proclaim the kingdom. However, meeting the needs of our hospitals is CURE’s primary concern. A volunteer with a skill set that meets a specific need of a CURE hospital will be placed. Other volunteers will be considered to help either with spiritual ministry or facilities.


Q: What types of trip opportunities are there?

A: There are three types of trips.

  • Medical—These are specialized trips made up of individuals who have specific skills and proper licensing in order to participate. Opportunities include, but are not limited to the following: orthopedic, plastic surgery, pediatric neurosurgery, registered nurses, physical therapists, residents and medical students. In addition, we often like this group of individuals be ready to train and teach our co-workers. Current opportunities can be found at cure.org/go/medical/.
  • Spiritual—Families, schools, churches, or individuals without a specialized medical skill may apply for an amazing and humbling volunteer experience that includes caring for children in the hospital and throughout the community. These groups are often a patchwork of skills and gifts that serve and engage the patients, families, and communities of our hospitals. Current opportunities can be found at cure.org/go/spiritual/.
  • Facilities—A global network of hospitals adds up to a lot of facility care! These teams provide services such as HVAC, electrical, construction, and painting. They also identify future projects and areas of concern. Current opportunities can be found at cure.org/go/facilities.

Q: Will I travel on my own or with a team?

A: Requests from the field for an individual with specific skills may result in an individual trip. These trips are often comprised of medical professionals. If you do fit into this category, we highly suggest getting your church or school involved and lead a Spiritual Ministry trip. For more information, contact us at volunteer@cure.org. Or if you are a college-age student, consider applying for a summer CURE U Team.


Q: Are there age restrictions?

A: Families are welcome to travel with children of all ages. However, to travel independently you must be 18 years or older.


Q: How long are CURE International trips?

A: Our trips are typically 10-21 days, although they can vary in length depending on your skill set.


Q: What is a “typical” day like when on a trip?

A: Health care professionals will volunteer under the authority of the Medical Director or someone they appoint. Before arrival, expectations about screening, surgeries, daily schedule and other tasks associated with your trip will be communicated.

The Spiritual Ministry or Facility Team will volunteer under the authority of the Executive Director or Spiritual Director. The Global Outreach office will work with you to make sure your trip expectations complement CURE’s objectives to meet the needs of people in the host country.

A “typical day” is hard to define. Each country has its own unique ministry style and needs. There are many ways for you to embrace the culture and the people by working alongside nationals in hands-on projects. Most days are long and sleep comes easily! Depending on your skills, you may be asked to serve with our staff in patient care, office work, facility improvement, or in the surrounding villages in an outreach program.


Q: Is there a behavior or dress code?

A: Specifics differ within various countries, but generally it is required that volunteers abstain from alcohol and tobacco use, and the typical dress code is business casual. During trip orientation you will receive more specifics. Modesty is a valued attribute at every hospital and should be pursued when preparing to travel to a CURE hospital.


Q: How can I be involved without going?

There are many ways to be involved in the work of CURE without visiting our hospitals. CURE relies heavily on prayer and the provision of our Lord and Savior. Joining us as a prayer supporter is simple. To receive this month’s prayer guide simply visit cure.org/pray, or send a get-well message to child currently at a CURE hospital at cure.org/getwell. In addition, you can help CURE by supporting us financially at cure.org/donate.


Q: How can I be involved after I get back?

A: Our hope is that your short-term experience with CURE is only part of your life journey and that your participation in missions and relationship with CURE will not end when your trip does. One of the most effective way you can stay involved with CURE is by becoming a CURE representative and sharing your story with friends and family to help raise awareness and funds for CURE.


Q: Does CURE International offer Continuing Education Credits for health care professionals?

A: CURE has no formal lectures for trip participants. There are no Continuing Education Credits offered.


Q: Will my institution recognize my time with CURE for course credit or independent study?

A: Students should first check with their learning institution to see if this can be done. If so, when you apply let the Global Outreach Office know what the requirements are and they will look into this option more closely for you.


Q: I’m a medical student and would like to do a rotation at one of your hospitals. Is that possible? If so, what is the next step?

A: Yes, CURE International has limited spaces available for third- and fourth-year medical students in orthopedics or neurosurgery. If you meet that criteria, we would encourage you to fill out the application.


Skills and Training

Q: What skills do I need?

A: Depending on the type of trip you will be taking, the skills required will differ. Medical Professionals will need to have the capacity to teach as you work alongside our national hospital staff. GO Team members need the willingness to share their personal talents. An attitude of flexibility is essential for all travelers.


Q: What training/orientation will I receive?

A: You will be sent a series of documents and information via both email and mail. This will include a Pre-Trip Orientation packet containing trip expectations, cultural information, and pre-trip planning instruction. After arrival in the country, CURE staff will guide you through understanding the new cultural and processes of the hospital. At any time throughout the process, trip members are welcome to contact the Global Outreach Office with questions. Also, processing your experiences after arriving home is vital. You will receive post-trip guidance to help debrief and how to effectively incorporate your short trip into your life journey.


Applying

Q: What do I need to do first?

A: First, submit an application for service. Once we receive your application, a member of the Global Outreach Office will be in touch to begin a conversation about where your skills and desires best align with a service opportunity with CURE.


Q: If accepted for trip participation, how much time will the whole process take?

A: Generally speaking, CURE requests at least 6 months from the time you apply until the time you depart on your trip.


Q: Do I need to re-apply if I travel with CURE more than once?

A: We require information to be up to date in our system (i.e. address, passports, medical licenses.) If these have changed or expired, then please notify the Global Outreach Office. Otherwise, every 5 years we will ask you to update our records (i.e. address, background check, forms.)


Finances

Q: How are the trip fees determined?

A: Each short-term trip sent through CURE International is unique. Trip fees will differ greatly based on time of year, destination, length of stay, etc. Most often a trip cost will include food, lodging, in-country transportation, travel medical insurance and administrative fee. Trip fees are based on what it takes to mobilize and host with excellence. Absolutely no donated monies are rerouted from patient care to accommodating visiting volunteers. A detailed, itemized list of your trip expenses can be supplied upon request.


 Q: How do I take care of my finances?

A: Each volunteer is unique in the way they approach funding. Some choose to pay the entirety of their trip cost while others count wholly on fundraising. CURE International will provide a tax-deductible receipt for donations made payable to “CURE International” only.


Q: How do I pay for my trip or have donations made on my behalf?

A: Funds can be donated for your trip two ways:

  1. By credit card: Donate online
  2. Send check made payable to CURE International and include a note saying this is for “YOUR NAME, DATE, LOCATION.” Mail check to:
    CURE International
    Attn: Global Outreach
    17011 Hickory St
    Spring Lake, MI 46456

Q: Do you have suggestions on how to fundraise?

A: Check out our Guide to fundraising for some helpful tips.


Q: Can additional funds I raise be used for passports, immunizations, visas, recreation, and other out of pocket expenses?

A: No, this is a personal expense paid by you. Any additional funds raised in addition to trip cost will be put towards other team members’ expenses or will be funneled into the General Children’s Fund.


Q: Can I raise money to cover the cost of my plane ticket?

A: Yes, as long as the ticket is purchased through CURE’s travel agent. All funds must be received before a ticket is purchased.


Q: If I cancel my trip will I receive a refund?

A: CURE International is a non-profit, 501(c)(3) organization. Donations to CURE are generally tax deductible as long as CURE International has complete discretion and control over the use of all donated funds. Because CURE International maintains the required discretion and control, donations cannot be refunded.

If you need to cancel your trip you have the following options for funds received:

  • Funds can be transferred to another team member.
  • Funds can be used on a future trip taken within 12 months.
  • Funds can be donated to the General Children’s Fund.

Q: Besides financial support what kind of support will I need?

A:

  1. Prayer supporters who will intercede for you pre-field, on-field, and post-field
  2. Logistical supporters who will help you with logistics at home while you are away
  3. Re-entry supporters who will be considered your debriefing partners and will help you process your experience.

Q: Is there anything else I need to know?

A: There are many steps to making a trip successful. CURE’s Global Outreach Office will provide step by step guidance through these steps once your trip has been approved. Until then, these few tips will help get you started.

In CURE Hospitals Now