Frequently Asked Questions
Why are there two different portals to log in to?
In June 2022, we changed our online giving forms to make the donation process easier and to provide additional giving methods (bank account, Paypal, Venmo, etc.). We realized that our old system was complicated, which caused many donors to give up before completing their donations. We updated our giving platform to encourage donations to heal more children. Unfortunately, our new platform does not link to previously created donor accounts. You can check to see if you have an account on each platform by logging in at the following links:
My giving history is missing some past donations. Why?
Our online portal shows the giving history for the current and previous calendar years. If you need a donation record for gifts made 3+ years ago, please contact our Donor Services team at [email protected] We also have two separate logins due to a website update. If you have been giving to CURE over multiple years, your older giving history may be recorded in a separate portal. Please contact us, and we will be happy to look at your account and direct you further.
Why are some donations not tax-deductible?
If you received a book, t-shirt, or another gift as an incentive for a donation, the market value of that gift is not deductible. If you give through a third party or donor-advised fund, you should receive a receipt directly from them rather than from CURE.
How long will my monthly donation last?
Monthly donations will continue to process until we receive a cancellation request. If you know you want to give for only one year, please indicate that in the comment box when signing up. You can also log into your CURE account and cancel your monthly donation at any time.
Can I change which date my monthly donation is processed each month?
Yes. To do so, please contact our Donor Services team at [email protected] and let us know what date you would like it changed to. You can also call Donor Services at 616-512-3104.
How do I change the amount of my monthly donation?
Yes. Please contact Donor Services at [email protected] or call 616-512-3104 and let us know what you would like your new monthly donation amount to be.
How do I cancel my monthly donation?
You can cancel your monthly donation by contacting our Donor Services team at [email protected] or (616) 512-3104. You can also log in to your account and cancel at any time.
Can I pause my monthly donation?
Yes! Please contact our Donor Services team at [email protected] or (616) 512-3104, and we can help pause your donation. Having a date in mind for when you want it to start back up again is helpful.